A company which has a rapidly expanding facility in Seaham has announced further growth.
Vodafone UK and call centre specialist ResQ have signed a two-year contract which will bring around 200 new roles, exclusively for Vodafone, to ResQ’s site in Hull over the next year.
ResQ, whose North East presence is located at Spectrum Business Park, will support Vodafone with consumer sales. Following a recent quarter of a million pound refurbishment, new team members will enjoy a state-of-the-art workplace with a subsidised restaurant and a free, on-site gym, as well as continuous training and personal development support. Other benefits include health plans, as well as salary sacrifice options such as cycle to work and money off discounts with top high street and online retailers.
“This is a huge achievement for ResQ, who are a considerable Hull business. It reinforces Hull’s place on the map as a place where great things happen and great people live and work. ResQ has been part of the local community in Hull for over 12 years now and is recognised as a key business and employer in the city. Attracting Vodafone to Hull demonstrates ResQ’s pedigree in the call centre industry, and is testament to all the good work that they do” said Councillor Daren Hale, Portfolio Holder for City Economy, Hull City Council.
Neil Blagden, Vodafone UK’s Director of Digital & Commercial Operations, said: “We are delighted to announce our new partnership with ResQ and look forward to working more closely with them. In March 2017, we announced a UK-wide programme to recruit around 2,000 new UK customer services roles. The agreement with ResQ is another step in our commitment to providing our customers with the best possible service.”
Nic Marshall, Chief Executive Officer at ResQ Limited, commented: “This is a significant deal for ResQ and presents a fantastic opportunity for us. Being selected to bid for the Vodafone work gave the team the opportunity to showcase our culture and values. I’m very proud of ResQ’s team as they gave a great impression of our business during the Vodafone visits. The people and the values clearly struck a chord with the Vodafone team as we were ultimately awarded the contract. Vodafone joins us at a very exciting time in our evolution and we look forward to working with them in partnership over the coming years.”